Call Center and Advanced Call Center Software for Windows
An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.
Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis.
Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.
Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology.
Lokad Desktop Workload Forecasting
$0 - Lokad.com
Deliver workload forecasts. Best suited for call centers and staff managers (retail, restaurants, hostels, ...). Too much staff and money is wasted. Too few staff and customers get mad. Scheduling optimization is a cornerstone of profitability. Get the right amount of staff at the right time through workload forecasting.
Get customizable reports with hour, half-hour and quarter-hour aggregation for your forecasts. Retrieve historical data directly from your business application for a full integration. Ex: retrieve aggregated inbound call logs and get future inbound call volumes. Cut-and-paste reports into Microsoft Excel.
Forecasts rely on the Lokad hosted forecasting technology. The application is released as open-source and has been designed to be easily extended to be plugged into third party business applications.
- advanced call center - Call Accounting Mate is a dynamic web based call accounting software package
- dialgo personal call center - Travel the world beating a series of fun domino toppling challenges.
- lokad desktop workload forecasting - Manage ALL Passwords with One Phrase
- axon virtual pbx system - FREE tool to virtually desgin quality box shot as your software box cover.
- call - Free Caller ID software for your modem with Talking Call Alert and Call Block
Rander
$149 - Ranat
Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication tools: the computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your company can work far more effectively with Rander as it gives you a basic call center functionality. Your employees can handle more calls in the same amount of time and you can provide your customers with even better care.
Rander displays real-time PBX call activity, shows customer data on incoming calls, and gives you the ability to track and control all calls. The system can be monitored live in real time to ensure the most efficient operation. Numbers can be selected by name or number from a personal or global phonebook and automatically dialed with a single click. All calls made or received are logged.
Rander includes a Microsoft Outlook add-in that provides you with the basic CTI functionality directly from Outlook.
Rander also includes RanCom - the SDK (Software Development Kit) that allows you to integrate Rander into any application or database.
- req - Work order and request online management software.
- terrasoft - CRM for small and mid-size business provides tools for sales, marketing, service
- aso - Expert packets sniffer designed for Protocol Analysis and Network Diagnosis
- terrasoft call center - Easy OGG, APE, MP3 to WAV converter. Support conversion in batches.
- bridgetrak help desk - Network Inventory Software for Asset Management and Help Desks
DataTrack System
$349.99 - Magnoware Systems
The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. In addition, implementation and deployment of the DataTrack System can be accomplished in minutes, with features like Active Directory, CSV, and database importers. The included Web Client allows users to easily submit and track work orders from their own computers, via any modern browser, while allowing them to search the integrated knowledge base for the answer to a problem.
- asoft - PDF printer driver that can be used for a one-click PDF creation.
- request - Request, complaint, feedback management software.
- quest - Simple, easy to use, award winning File Manager
- rras - Image generation program that prevents automatic form submission by robots.
- request tracker - Monitor and track the success or otherwise of resource downloads from your site.
phulmonty
$89 - PHULmonty
PHULmonty integrates the following functions to aid in business operations, and CRM:
Order Entry
Account and payment on account management
Order invoices and Account Statements
A real time online Sales Monitor (see sales totals changes as they occur)
Sales reports, by product, customer, and sales representatives
Call Center with issue management and reporting
Product Inventory management
System Administration functions
These functions are implemented using an "open" RDBMS as a data repository giving
the user direct access to the data and database "views" to aid in data analysis,
business, and customer relationship management. The intent of the system as
implemented is to be used by smaller organizations, which have a small number of users.
PHULmonty uses MSAccess for data storage, and view management. Most, if not all of
the "business rules" are implemented as database views (queries), thus allowing a
large amount of system flexibility without application level programming changes. This
is an open and extensible system, with plans to implement purchasing, time and billing,
and other functions. This approach provides the advantages of an open relational
database system with CRM functionality, without the relatively high cost of an Enterprise
level system. Although by up scaling to a more enterprise oriented ODBC compliant
RDBMS, it can be used by larger organizations. Up scaling using other RDBMs can be
accomplished with relatively little effort, and is currently planned, for other implementations.
The demonstration version allows all the implemented functions to be used, and is only limited to the time you may use the program, after the demonstration period you must obtain a full license.
- pbx - Unix based VoIP PBX with call recording and PSTN fallback (bootable CD image)
- crm - The free CRM for 'complete electronic contact files', with the power to grow.
- rander - Travel, trade, and blast your way through the galaxy in this epic adventure
- rand - ZRandom. Better RNG. 16 distributions, use from Excel, VBA or menu.
- datatrack system - Kid safe email program that everyone in your family can use.
Request Tracker
$149 - CyberNiche Software
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.
- phulmonty - Share Outlook calendar, contacts, and more without the expense of MS Exchange!
- help desk - Web-based help desk software solution for delivering customer support.
- virtual pbx - This is a sample TAPI Driver which emulates a PBX.
- advanced - "Advanced Registry Fix is a PC Repair Tool to Fix Your Computer Registry"
- advance - Find and Remove Viruses Automatically with Antivirus Advance Antivirus Software
BridgeTrak Help Desk Software
$995 - Kemma Software
Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert emails into issues.
- incoming and outgoing calls - Simple contact management solution for your sales and technical support teams
- kad - PowerShell snap-in with CmdLets dedicated to time-series forecasting algorithms.
- forecast - Free Genetic Algorithm Forecaster Stock Markets Forecast 1 to 30 days out
- terrasoft crm - CRM for Software Publishers
- united research labs - WaveDiff processes a wave & returns accuracy of match found with reference wave
© 2007-2008 Software Institute
Software Institute periodically updates pricing and product information from third-party sources,
so some information may be slightly out-of-date. You should confirm all information before relying on it.