Customer Support and 123 Live Help Chat Server Software for Windows

MGCS
$349 - Dennis Baggott and Sons

MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips.... There are no hidden costs as a single license covers as many users as you like at your location for all 3 components: desktop, web and pocket pc. Try the fully functional 30 day trial version.

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DataTrack System
$349.99 - Magnoware Systems

The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. In addition, implementation and deployment of the DataTrack System can be accomplished in minutes, with features like Active Directory, CSV, and database importers. The included Web Client allows users to easily submit and track work orders from their own computers, via any modern browser, while allowing them to search the integrated knowledge base for the answer to a problem.

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Jitbit HelpDesk
$299 - JitBit Software

Jitbit Help-Desk - customer support and knowledge-base software. Jitbit HelpDesk is a web based IT help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration.

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QUAD Help Desk Pro Edition 2006
$299 - Dennis Baggott and Sons

QUAD Help Desk Pro Edition 2006 was designed for those who want a simple and affordable windows application to let staff record, update and report on callers and calls from those callers. User login and procedure security let you restrict staff to only those calls assigned to them. You can view, edit and report on all calls. This version adds a visual report builder, some graphical reports, and improved importing capabilties. You don't need to hire a consultant to get a mulituser capable windows based application up and running. Sold only as a site license there are no additional per user costs, no annual maintenance fees. Simple, efficient, effective, affordable and ready to user.

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CustomerReach
$0 - CustomerReach

Provide live chat on your web site. Monitor web site activity in real-time and invite visitors to chat with you. Increase sales and enhance customer support by providing a live person to chat with visitors while interest is high.

Learn how visitors are using your site. Track the keywords that brought the visitor to your site and use geolocation to view the location of the visitor and improve the effectiveness of your advertising.

Visitors on your web site do not need to download any software to chat with you.

While chatting, your spelling is automatically checked. You can use 'QuickText' to send quick responses to commonly asked questions. You can also chat with a supervisor or other agent during a chat with a visitor. Multiple agents can be on a chat and, when a supervisor is in a chat, messages from the supervisor will not be visible to the visitor. Surveys can be created to capture additional information from visitors. Chats can be secured with 128-bit encryption.

The live chat buttons and visitor chat window are fully customizable. You can add your logo, change the layout, graphics and colors to integrate with your web site. You can also display your picture during a chat for a more personal touch. For advanced functionality, CustomerReach supports plug-ins allowing you to extend CustomerReach or integrate with other systems.

During after-hours, visitors can leave a message for you or you can configure CustomerReach to display a custom Web page.

CustomerReach is easy to setup - simply paste the CustomerReach tags onto your web pages.

CustomerReach is available as a server or hosted solution. Free trial. Free live chat version is available.

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Commit CRM
$249 - Commit Business Solutions ltd.

Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses

Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who -

* Provide maintenance services
* Handle customer support calls and on-site visits
* Sell hardware and off-the-shelf software
* Perform local repairs
* Manage Service Contracts and need full control over their status
* Bill customers for labor, expenses and products
* Track Customers' Assets - Equipment, Software, Subscriptions and more

Run your computer repair business more efficiently using the Commit QuickBooks Link designed to simplify routine business, accounting and financial management tasks.

The Commit Web Interface is employing the latest technologies that enable your employees and customers to access data in Commit through a standard web browser. Commit Web Interface enhances the power of the Commit application by extending its reach to remote users or satellite offices anywhere via the Internet.

Satisfy Customers ? Your customers will receive a higher level of service as well as greater visibility into the services they have received and the associated costs

Increase Productivity by dispatching the right technician to the right call, by measuring the technician's productivity, by letting remote technicians using a web browser manage their open tickets, schedules, tasks and customer information, and by reducing the number of customer "status" phone calls since they can view their status online using a web browser and log new incidents. Note: browser access requires the Commit Web Interface module.

Increase Revenues and Always Get Paid by controlling customers' debts and keeping track of services provided to each specific customer according to its service contract and by easily managing and analyzing all charges, including labor, expenses and parts

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