



Help Desk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc
Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied.
FTP Zip and Unzip on server.FTP replication.ZipDeploy is an FTP upload accelerator. It enables you to unzip packages on your web server. Shareware demo, time-limited evaluation.
IPI.HELPDESK improves the process of communication with customers by providing a simple and intuitive interface both to customer and employees, ensuring full control and transparency of this process.

DNA Helpdesk
$1600 - NetSupport Ltd
Reduce the TCO (Total Cost of Ownership) by decreasing the number of vendors you are managing, improving help desk support, enforcing configuration standards and effectively migrating to new technologies.
Track and manage licenses using the inventory and application metering functionality. Identify illegal and unused software, providing the necessary knowledge to purchase the optimum number of licenses for your enterprise.
Ensure compliance with corporate configuration standards using the software metering capability to identify and maintain standard desktop configurations and those that fall out of compliance even during server downtimes.
Plan and budget for migrations, ensuring that any desktop changes needed to support an upgrade are effected. DNA allows you to procure the components in advance, plan the work and ensure the installation team is fully prepared at the point of upgrade.
Effective Security Management for identification of missing computer assets such as CD-ROMs, memory, hard drives and even entire computer systems.
Reduce the need for costly physical inventories by removing the need to visit each desktop.
Assisting with Disaster Recovery by transferring the IT information collected by DNA to your contingency plans, identifying where critical users and revenue related PCs are located.
Virus prevention and remedial activities are essential for any enterprise. As DNA Helpdesk works independently of your e-mail server, periodic updates can be distributed to your users even during a virus crisis

TopDesk
$19.95 - Otaku Software
TopDesk radically reduces the time you spend switching between tasks by giving you the ability to quickly find the window you want from a thumbnail view. With a single key press you can instantly view thumbnails of all open windows, display thumbnails of windows belonging to the current application, or hide all windows to quickly access the desktop.
The Exposé feature of Mac OS X is regarded by many as the most elegant and user-friendly way to switch between windows, and is considered to be one of the features that sets OS X apart from Microsoft operating systems. TopDesk brings a Mac OS X Exposé-like experience to Windows XP and Windows Vista.
While Flip3D is only available in premium versions on Windows Vista, most Windows XP and Windows Vista Home Basic computer systems are more than capable of running it. With TopDesk, you can harness the full power of your current hardware and experience Flip3D-like window switching on Windows XP and Windows Vista Home Basic.
If you're a Windows Vista user you'll know that Flip3D lacks many of the traditional Alt-Tab features, such as quickly switching between the last two applications, that are second nature to most users. TopDesk provides you with a Flip3D-like window switching experience that still behaves like traditional Alt-Tab switching.
Windows Vista only lets you use Flip3D when the new Aero interface is enabled, but many users are forced to disable Aero to improve performance. TopDesk gives you a Flip3D-like window switching experience that works even when Aero is disabled.

Jitbit HelpDesk
$299 - JitBit Software
Jitbit Help-Desk - customer support and knowledge-base software. Jitbit HelpDesk is a web based IT help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration.

Remote Helpdesk
$395 - GID Software
Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A small footprint exe only needs to be run on client computer. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, compression, 256 key AES encryption (Rijndael) of all traffic, file transfer, audio chat, remote reboot, macro functions, display remote system information, send messages to remote user, clipboard transfer, definable hotkeys, definable IP port, full screen mode, reverse connection, optional input to allow users to specify help needs, mouse wheel support for MS mouse or equivalent, configure remote display using bitmaps allowing multilanguage support, lookup for names and IP addresses, logs connection ip date and time, control/view mode, thin installation server is only 250KB, remote helpdesk server does not replace any files or modify registry settings, single executable for reliability.

Zeta Helpdesk
$0 - zeta Software GmbH
The organization software ?Zeta Helpdesk? for Windows and Web offers an optimal environment with its modular software architecture for the adaptation, documentation, monitoring and payoff of external or internal support inquiries (tickets).

ieSupportManager Helpdesk
$630 - ieComputerSystems Ltd
ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues and track trends. Easy to install and simple to use for both support staff and end users alike the system is also very competitively priced and comes with full context sensitive Help. ieSupportManager uses the latest web based and desktop technology to enable you to have complete control over the support process without the complications and costs associated with other more expensive solutions. Also backed up by ieComputerSystems expertise in helpdesk development, ieSupportManager is not just a take it or leave it solution but can be built upon to create an integrating bespoke solution to fit any organisations specific helpdesk requirements.
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