Pdes and Lbe Web Helpdesk Software for Windows

TopDesk
$19.95 - Otaku Software

TopDesk radically reduces the time you spend switching between tasks by giving you the ability to quickly find the window you want from a thumbnail view. With a single key press you can instantly view thumbnails of all open windows, display thumbnails of windows belonging to the current application, or hide all windows to quickly access the desktop.

The Exposé feature of Mac OS X is regarded by many as the most elegant and user-friendly way to switch between windows, and is considered to be one of the features that sets OS X apart from Microsoft operating systems. TopDesk brings a Mac OS X Exposé-like experience to Windows XP and Windows Vista.

While Flip3D is only available in premium versions on Windows Vista, most Windows XP and Windows Vista Home Basic computer systems are more than capable of running it. With TopDesk, you can harness the full power of your current hardware and experience Flip3D-like window switching on Windows XP and Windows Vista Home Basic.

If you're a Windows Vista user you'll know that Flip3D lacks many of the traditional Alt-Tab features, such as quickly switching between the last two applications, that are second nature to most users. TopDesk provides you with a Flip3D-like window switching experience that still behaves like traditional Alt-Tab switching.

Windows Vista only lets you use Flip3D when the new Aero interface is enabled, but many users are forced to disable Aero to improve performance. TopDesk gives you a Flip3D-like window switching experience that works even when Aero is disabled.

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Jitbit HelpDesk
$299 - JitBit Software

Jitbit Help-Desk - customer support and knowledge-base software. Jitbit HelpDesk is a web based IT help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration.

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Remote Helpdesk
$395 - GID Software

Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A small footprint exe only needs to be run on client computer. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, compression, 256 key AES encryption (Rijndael) of all traffic, file transfer, audio chat, remote reboot, macro functions, display remote system information, send messages to remote user, clipboard transfer, definable hotkeys, definable IP port, full screen mode, reverse connection, optional input to allow users to specify help needs, mouse wheel support for MS mouse or equivalent, configure remote display using bitmaps allowing multilanguage support, lookup for names and IP addresses, logs connection ip date and time, control/view mode, thin installation server is only 250KB, remote helpdesk server does not replace any files or modify registry settings, single executable for reliability.

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Zeta Helpdesk
$0 - zeta Software GmbH

The organization software ?Zeta Helpdesk? for Windows and Web offers an optimal environment with its modular software architecture for the adaptation, documentation, monitoring and payoff of external or internal support inquiries (tickets).

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ieSupportManager Helpdesk
$630 - ieComputerSystems Ltd

ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues and track trends. Easy to install and simple to use for both support staff and end users alike the system is also very competitively priced and comes with full context sensitive Help. ieSupportManager uses the latest web based and desktop technology to enable you to have complete control over the support process without the complications and costs associated with other more expensive solutions. Also backed up by ieComputerSystems expertise in helpdesk development, ieSupportManager is not just a take it or leave it solution but can be built upon to create an integrating bespoke solution to fit any organisations specific helpdesk requirements.

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HelpDesk CentreDesk Repair
$99 - Merging Technologies

CentreDesk Repair is a multi-user helpdesk repairs solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:

That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion

Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory

To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

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