Remote Helpdesk and Blue Tang Web Systems Ltd Software for Windows

Anyplace Control
$35 - Anyplace Control Software

Anyplace Control provides a secure way for you to access and control remote PC from anywhere in the world just like sitting in front of your remote PC. The software displays desktop of remote computer on your monitor and allows you to use your mouse and keyboard to control remote PC.
This easy to use and advanced software includes such features as remote installation, File Transfer, reboot and shutdown remote PC, clipboard transfer, etc.

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Razor helpdesk 3U
$0 - Blue Tang Web Systems Ltd

With options to suite small, medium and large organisations, Razordesk is the tool you need to manage your company?s IT support requirements. Staff and end users alike will appreciate its intuitive web-based console. Effortlessly track ?help requests? and "faults", keep people informed, get notified of changes, generate reports, maintain contractual obligations and much more. Razordesk can even produce headed itemized time sheets to accurately bill your customers effort according to their support contract.

Getting started couldn't be easier. Choose a low cost rented option and we host the service on your behalf, setting up an account takes just a few minutes and we even offer a non-committal 30-day trial.

If you prefer to host the system using your own Windows web server and database we offer a range of packages, from the Razordesk 3U Free Edition to the Enterprise Edition Razordesk 999U to suite larger companies and IT departments.

Installation takes just minutes, all you need is a Windows web server and Microsoft SQL2000/2005 database or higher. All self-installed packages include free 14 days of support to cover installation issues. Optionally purchase Extended on-line Support and, for larger installations, a fully outsourced Premium Support solution whereby we manage your Razordesk remotely via Terminal Services. The extra support packages give you access to of hot fixes and discounts on new features as and when they come available.

Purchase optional extras for your Razordesk. Inbound Email Integration allows your key clients to communicate with the portal via email. The Charting option adds useful informative graphs at key locations; lets you see at an instant how well you are performing. The Download Distribution Tab manages software versions and documentation, letting you choose which of your customers has access to selected files.

Test drive a Live Demo at demo.razordesk.com

Razordesk is so much more than just another helpdesk.

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MuRD
$34.95 - T and K Software

Run multiple Remote Desktop Connections inside a single window with a tabbed interface. Using a connection manager you can arrange your remote desktop connection settings logically according to how you work. Designed for IT Support Professionals who regularly connect to many servers, using Remote Desktop, for management and administration purposes. MuRD adds a connection manager and tabbed window interface for working with more than one connection.

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Big:eye Pro
$9500 - CBR Software

Big:Eye is a suite that includes:Manage active network devices, servers, clients, databases, applications,Fault Management,
No agents or clients required, Maps (Auto Discovery),Performance Monitoring,Remote Control,Inventory management for Windows,
Inventory management for SNMP Devices,Web based reports,CISCO device monitoring,MOTOROLA device monitoring,SNMP Device monitoring,
Traffic Analyzer,HelpDesk,Printer and Print Management,Desktop Management,Application monitoring, Network Tools,
Service Discovery (Tomcat, WEBLOGICc, HTTP, FTP, POP3, JBOSS, IIS, etc..),Advanced User Interface,Windows Security Manager (Listen windows box for security related events like starting a new proces, openning a new share etc.. without installing an agent),
Process Restriction (Without AD and installing an agent),Analyze and report Windows Event Logs,Distributed SNMP and Service Monitoring Module,
Service Management,Reports,Discovery Engine&GUI,

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LabTech MSP
$25 - LabTech Software LLC

LabTech is a one of a kind solution that combines remote technical support with inventory and client management. With over 100 built-in commands and a file/registry editor your customers won't even know that you are fixing their computer. Help them interactively by connecting directly to their computer or view screen captures of their desktop. Never be left wondering if the new software will run on the clients PCs with complete inventory you will know which computers need upgrading and exactly what needs to be done. Track problems and provide a 24/7 helpdesk with an email powered support ticketing system. Be alerted to problems, changes in client computers and when maintenance needs to be preformed before your clients call with the remote agents. Complete technician management with per client permissions command history, shared hyperlinks and timesheets. All of this in a simple to use package that uses very little bandwitdh, is very secure and require no configuration of routers or firewalls.

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MetaLAN
$75 - Hammer Software

MetaLAN is a tool for Windows network administrators and support staff. MetaLAN allows administrators to easily Remote Control, wakeup, shutdown, report on hardware and software, registry manipulation, kill errant processes on Windows servers and workstations. Track installed software for license requirements. Make informed decisions on hardware upgrade requirements and support your business case with reports. Easily find what computers a user is logged onto. Export data to CSV HTML reports or view reports in MetaLAN itself. A specialized easy to use tool.

Features:
-Remote Control
-Process Control
-Wake On LAN (WOL)
-Shutdown Tool
-WMI Tool
-Health monitor
-Reporting on hardware and Software
-Standalone or Server modes
-Search and modify registries in real time
-Export of data to CSV and HTML
-Centralized access to windows management tools

MetaLAN is small, fast and easy to use. No large training budget required to use this amazing systems management tool.

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