Velaro and 123 Live Help Chat Server Software for Windows

Start Live Chat
$0 - Start Live Chat

Start Live Chat is application for visitors tracking and live chat, help and support. With user-friendly tabbed interface and context help, the live chat is easy to use. The live help software includes a list of website visitors, thus operator can track a visitor and view his details: browser, IP address, country and etc. With proactive chat live chat operator can invite a visitor to chat. The live help has ability to create departments for chat operators, than visitors can requests chat with desired department. It is a web-based chat, thus you can access to operator console anywhere.

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123 Live Help Chat Server Software
$599 - TopCMM Software Corp.

123 Live Help Chat Server Software offers full-featured software or hosting service for your sales rep. or supporter to one-to-one chat with website visitors, to promote sales with online customer support. It's Java chat server& flash live chat client with cheap price.
123 Live Help Chat Server Software supports from one seat to unlimited seats of staff members, which makes it the right solution for business of any sizes.
Features:
*Real-time Text Chat & Optional Video Chat for Staff
123LiveHelp java server enables instant chat.
*Web-based Client
123LiveHelp flash client loads fast and is completely web-based, so the end users don't need to download any plug-in application to chat directly with staff.
*One to One Chat
between (potential) customers and agent.
*Visitors Waiting in Queue
to get the permission to chat with agent.
*Chat Transfer
from one representative to another.
*Canned Answers
Agent has predefined answers to serve clients more efficiently and eliminate typing repetitive answers.
*Auto-detect Customer Language
and display interface language.
*Member or Guest
Visitors can choose to directly chat as guest, or register to keep his identity.
*Multiple Chat Requests
One agent can chat with multiple clients, multiple agents are also supported.
*Push URL
Push web pages to the visitor.
*Custom UI
Customizable client interface, and skin collection to choose the right style from.
*Integrate External Database
of your existing portal or forum.
*Auto-detect User Details
Auto-detect extensive visitors information including IP address and country, display summary in agent window.
*Backend Monitor
Admin has overall power to monitor all the conversation that are currently in progress. *Sound Notification
*Department Management
*Account Management
*Search Transcripts

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LiveServiceDesk
$249 - SwampFox Software Ltd

POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE

"According to surveys, 25-75% of shopping cart abandonment is due to websites lacking real-time customer service to answer questions or resolve problems." (ZDNet 2002)

LiveServiceDesk empowers small web businesses with the ability to turn browsers into lifetime customers by instantly answering questions before visitors click to a competitor's site!

Using an ordinary web browser, visitors can launch a chat session with the click of a button in any web page or html email offering live service. No software to download or plug-ins to install.

Here's how LiveServiceDesk will help you grow your online business:

1 - Close significantly more sales by instantly answering visitors' questions and showing them the products and services that meet their needs.

2 - Increase the profit of your sales by up-selling and cross-selling additional products that the visitor may not have thought of or initially seen on your website.

3 - Make potential clients feel comfortable taking the next step by instantly building trust and rapport through answering and asking questions.

4 - Learn what your visitors are looking for so you can make changes to meet their demands.

Some key features in:
- Chat with multiple visitors from as many websites as you own through one application window.

- Push the exact page, link, or picture that helps visitors make on the spot purchase, hiring or sign-up decisions.

- Save time sending preset messages for common questions and special offers.

- Transfer chats to a coworker if you are unable to help a visitor.

- Allow visitors to 'leave a message' when you are unavailable or logged out of LiveServiceDesk.

- Search chat transcripts for trends that can lead you to profitable changes in your products, services and website.

- Automated setup and visitor window customisation, without HTML or programming knowledge, gets visitors chatting with you live in minutes.

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LiveSync
$16.95 - LivePIM Software Inc.

Synchronize one Palm application with multiple Desktop PC applications by LiveSync!

LiveSync helps the Palm users to synchronize Palm PIM applications, that is, the Contacts(Address Book), Calendar(Date Book), Tasks(Todo List) and Notes(Memo Pad), with multiple Desktop applications, e.g. Palm Desktop, Outlook, and even more.

LiveSync works as a HotSync agent that manage other Palm conduits during the HotSync process.

At first you may need to setup the LiveSync to choose which applications you want to synchronize, you may also customize the HotSync modes, such as synchronize, PC to Palm, Palm to PC or just do nothing. Then in the HotSync process, LiveSync will invoke the managed conduits one by one to synchronize your Palm with desktop PC.

LiveSync runs on Windows operating system and is based on Palm Desktop, so it is compatible with ALL Palm OS devices that is compatible with Palm Desktop.

The upgrade of LiveSync is always free!

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TimeLive
$100 - LiveTecs.com

TimeLive - Web based collaboration tool for project management, bug tracking, employee timesheet, employee attendance, issues and expenses. Free downloadable and hosted (ASP) version.

- Web based
- Fully integrated project management and collaboration tool.
- Personalized overall summary view of projects for Project Manager and Team Lead.
- Configurable timesheet and expense management
- Four Timesheet Approval Paths (None,Administrator,Project,TeamLead)
- Task management
- Bug tracking
- EMail notification of bug addition and update.
- Reopen bug tracking and monitoring.
- Quality control reports summarizing bugs by Project / Milestone / Assignee / Status
- Issue Tracking
- Employee Attendance
- Free downloadable version
- Free hosted (ASP) version (unlimited storage)
- Email notifications to keep you upto date
- Both downloadable and hosted version are free for 5 users.
- Unlimited disk space for all hosted account plans

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VenusValley Live Support
$16.95 - PPP Infotech Ltd

VenusValley Live Support enables you to chat live with people visiting your website. You can monitor your site visitors, answer questions from potential/existing customers in real-time. Your customers get instant gratification and your sales increase tremendously. Your customers didn't install any software in their computer. You can chat with them using any popular web browser.

You will find chatting with visitors smooth and fast. No ugly flickering and refreshing like other webchats. You can enable sound notification to alert new messages as they arrive. An organization can have more than one operator to handle visitors. If one operator is busy chatting with the first visitor, the next visitor will be automatically routed to the next available operator.

Chat window also displays "user is typing" status like other industry standard instant messengers like AOL, MSN or Yahoo instant messengers. You can make specified webpages pop up in new windows so that the visitor feels as if websites are pushed. Besides simple text messages, you can include images in the chat window to provide a very rich appearance to the visitor. Using Canned responses/Actions feature, you can quickly send frequently-typed messages and images while chatting with the visitor.

Finally, you can send transcripts of your entire chat conversation with visitors via email with full time and date stamp. Once transcripts are stored as email messages in your hard disk, you will be able to search and retrieve messages based on this date and time stamp given in the subject.

Monitor your page traffic by viewing the list of visitors who come to your page in real time. You will hear a sound when a new visitor arrives. Sound will alert you again when the visitor leaves your site. You can invite the visitor for chat(pro-active chat) with a single-button click.

You should sign up for an account(trial account available) to use this software as an operator.

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