Voice Response System and Interactive Voice Guide Software for Windows

Go4Customer Answering Machine
$19.95 - Cyber Futuristics India Pvt.Ltd.

Interactive Voice Response System (IVRS) is the generic term given to applications that integrates a Company’s/ Organization's telephone and computer system to become a voice computer that transforms the caller’s telephone into a terminal capable of directly accessing information and services. Interactive Voice Response (IVR) systems allow the publishing of corporate database information through an interface familiar to everyone, the phone.

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IVRPhone
$30 - Thrayeesa Technologies Pvt Ltd.

IVRPhone is a general purpose Interactive Voice Response application which helps business owners to provide automated customer response with relatively small startup cost compared to high end customer service applications. The application requires that the computer has an internal voice modem installed. Most modems that are sold in the market for dial up internet access also have voice capabilities which are seldom used. Instead of forcing small business owners to go for expensive hardware and software to provide automated voice response to customers this application provides interactive response at relatively small startup cost using the voice modem.

Features

* IVR- Interactive voice response system allows you to easily create complex voice responses depending on the callers input. IVR can be interfaced with external database with very little effort. Both static and dynamic responses can be created. IVR will be an invaluable asset in providing automated customer service 24/7 in any language.
* Answering Machine- Answering machine handles the incoming call when the call is is not answered after a user specified number of rings. Previously recorded voice greeting of the user is played back. The caller is prompted to leave a voice message which will be recorded. Unlimited number of voice mail boxes can be created and unlimited number of voice messages can be left by callers. Only limitation is the amount of free disk space on the computer.
* AVM- Automated voice messaging system allows user to schedule calls to multiple numbers and leave a pre recorded voice message. Call statistics will be recorded for later use.
* Telephone- Make and receive calls using the user friendly dialpad. All incoming and outgoing call information are recorded for later use.

System Requirements

* Operating System- Windows XP.
* CPU- Pentium 3 or later with at least 128MB RAM.
* Modem- Most modems are supported.

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Go4Customer Call Recording Machine
$14.95 - Cyber Futuristics India Pvt.Ltd.

Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button. It stores the files in .wav format with time and date and can be renamed by user, it needs is Voice Modem. It can record phone conversations and monitor call-center agents. Save time and money managing your recordings. Easily save and review recorded conversations. The software is having caller id compatibility

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TERAVoice Server
$0 - TERASENS GmbH

Benefits
TERAVoice can increase productivity by optimizing telephony communications. Never miss a call and get instantly notified on your mobile phone, on your pager or via e-mail. Increase customer satisfaction by optimizing hotlines with voice menus and managed waiting queues and create custom IVR solutions in order to cut down cost for call agents.
With its MMC-based management console, TERAVoice can be administered and monitored easily, even from remote computers. For smaller configurations no dedicated server is needed, simply plug-in an appropriate analog or ISDN telephony board into your file-server and get your telephony solution started at very low cost, while maintaining scaleability through being able to switch to a dedicated system for higher loads later.

Hardware
Through its integrated TAPI and CAPI interfaces TERAVoice is able to support a wide range of telephony hardware starting from simple voice modem up to Multi-PRI ISDN boards or professional TAPI-based telephony boards even in mixed configurations.

Flexibility
TERAVoice combines the ease-of-use of simple voicemail solutions and the flexibility of programmable systems. Voice mailboxes, voice menus and several other call handlers can be created with just a few mouse-clicks. At the same time TERAVoice provides an easy to understand programming interface for creation of custom Interactive Voice Response (IVR) application. Through its integrated scripting capabilities, building custom solutions is as easy as creating ASP (Active Server Pages) web pages.

Notification
TERAVoice is compatible with all SMTP-based messaging systems and mail servers for delivering voice messages and call notifications. Additionally subscribers can be notified via SMS or pager messages and by the MWI (Message Waiting Indicator) of their PBX telephones. A windows client tool for notification and mailbox configuration is available as well.

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IVM Telephone Answering Attendant
$19.5 - NCH Software

IVM is a telephone answering machine, voice mail, call attendant, info-line and interactive voice response (ivr) program for Windows computers with VoIP, voice modems or professional telephony line devices.
Just run the install file and IVM will be ready to answer calls. But you can also create a sophisticated telephone interactive response system. You will find many exciting ways to use IVM to provide information, serve your customers and save time.
Typical Applications
~ PSTN and VoIP Voicemail (from a single line answering machine to hundreds of voice mailboxes).
~ In-coming caller ID logger or display.
~ Call attendant (using the menu call transfer features) to transfer and direct calls.
~ Telephone information lines or AudioText type systems.
~ Automated telephone order taking.
~ Automated telephone surveys (using the number entry features linked to a database).
~ Credit card telephone account payment.
~ Dial in computer control or information (eg. Dial in to test security alarm or to restart server).
~ Many more telephone related applications.
Features
~ Multiple telephone line support (1 - 64 lines simultaneously).
~ Visual display for menu setup with drag and drop functionality.
~ Caller ID logging and optional on-screen caller ID flash display.
~ Automatic message forward by email or upload to internet.
~ Call transfer.
~ Remote Access
~ Supports VoIP connections using the SIP protocol.
~ Save in-coming messages as wav files .
~ Automatic hours feature.
~ Unlimited (selectable) out-going messages and menus.
~ Call simulator test your systems off-line.
~ Automated outbound calls and messages
~ Unlimited voice mail boxes
~ Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files.
~ Ability to open files or run other software to process data or report information. Free plugins offer internet and odbc sql connectivity, fax back services, hardware control and more.

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Integrated Notification System
$79 - MAW Consulting

The Integrated Notification System is designed to take care of all your communication needs. It allows you to send messages to pagers, mobile phones (SMS), fax machines, as voice file or as E-mail. At the same time you can configure the application to handle all your incoming calls. Interactive Voice Response (IVR) applications for CT (Computer Telephony), where the caller uses the phone keypad to enter values, can be created through the graphical script designer. Applications like Fax On Demand, SMS On Demand or Voice Mail are possible without any programming. A simple voice modem or voice board is all you need. Voice files can be recorded or created through a text-to-speech engine. You can also design interactive scripts to dynamically react on incoming SMS or e-mail messages. Scripts like SMS-to-Email or EMail-to-SMS are only some of the possibilities.

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