Web Based Customer Management and Factotumnow It Management Repository Software for Windows

WebSurveyor
$449 - Your company, inc

As the leader in online survey hosting services, WebSurveyor helps thousands of decision-makers worldwide survey their prospects, customers, and employees. WebSurveyor provides secure, reliable, and affordable hosting services with a dedicated team of advisors who guide users through the survey process.

The powerful WebSurveyor technology enables customers to easily produce actionable results, essential to their ever-changing needs. From start-up to global corporation, organizations have made WebSurveyor a vital part of their decision-making process.

The easy-to-use Survey Wizard helps you develop questionnaires based on dozens of pre-existing templates, or you can create forms from scratch using the Question Editor. To control your survey appearance, select one of the Display Templates included with WebSurveyor software, or create one based on your website design. Advanced survey features include multi-page, multi-language, complex branching, data piping, data validation, required responses, matrix formats, hidden data fields and inserting HTML snippets.

Once created, publish your survey to WebSurveyor's secure hosting service with the press of one button. Use WebSurveyor's Email Notification Manager to announce your surveys, and track recipients, click-throughs and responses by individual. This service is priced separately from survey hosting. The secure, password-controlled response management environment assures you of confidentiality for both respondents and results.

To download your results, just push one button. WebSurveyor automatically graphs your responses. You control how the data is graphed: Pie, Bar, Line, Area, Scatter, or Text. Advanced analysis features include cross-tabulation, data-filtering, as well as viewing, editing and exporting raw data. Once you have reviewed your data and modified your graphs, you can then easily export either to popular word processing, spreadsheet or presentation programs.

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FactotumNOW IT Management Repository
$549 - Neu Telekommunikationstechnik

The program helps IT departments with change, incident, purchase, and dependency management. FactotumNOW integrates into existing availability monitoring (HP SIM and GFI NSM) and monitors availability itself. It generates disk growth prognostics, allows for close customer interaction through e-mail and a web frontend, includes a knowledge base solution (that assists during incident management), and asset management functionality (based on data collection of Active Directory, WSUS, HP SIM, GFI NSS). It allows you to consolidate data from monitoring tools into a single repository database and enforces workflows (such as manager's approval for change requests). It includes a PHP frontend for submission of requests to the IT department. IT accesses the repository through a GUI client. All repository data is stored in PostgreSQL. A robust engine automates the data collection and the availability monitoring. As optional features, you can run storage analysis agents on your file servers and analyze your IIS web traffic in detail.

Key benefits:
- Small installation effort: Configure modules selectively as you need them when you want to start using them!
- Complete IT Management Solution: FactotumNOW IT Repository is a complete solution for managing and supporting your IT infrastructure!
- Achieves a high Return on Investment: Low TCO bundled with an extensive feature list maximizes your ROI!
- Scalability and Flexibility: Deploy only the modules you need!
- Way beyond just an inventory: The synchronization engines will ensure your data remains relevant and accurate!
- Integrates with your existing tools: Connectors to important tools on your network will ensure you see everything in a single dashboard!

Asset Management: Fully automated collection and update of data through a robust synchronization engine from these sources: Microsoft® Active Directory® computer accounts, Microsoft® Exchange 2000/2003 mailbox attributes and email addresses and Microsoft® WSUS.

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ZaZaCHAT
$0 - ZaZa Software, Inc

ZaZaCHAT Live Help - first FREE web-based Live Chat for Live Help and Live Support software offered to webmasters. It enables website operators to talk to their web site visitors Live via real time text chat. Top feutures are as follows: 1. Provide Live Help to your site visitors via Online Chat 2. Convert visitors to customers 3. Monitor your traffic in real time 4. Examine demographics of your visitors 5. Improve customer loyalty 6. Dramatically decrease your Customer Service expenses 7. ZaZaCHAT is web based, no installation required ZaZaCHAT is built by ZaZa Software using ASP.NET 2.0 and AJAX technology. Enjoy!


Here's the list of the most important features of ZaZaCHAT 2.0 Beta
Support web site visitors via Real time Text Chat
Proactive Chat Invitations
Monitor website traffic in real time
Department Management
Full SSL Support. Chat Sessions are encrypted with 256 bit SSL
ZaZaAlerter ZaZaCHAT Notification System
Extensive visitors information including Geographical Location
No Software download or installation
Multiple Support operators
Off-line email messages
Extensive reports (Chat Transcripts, Web Traffic, Conversion %, etc.)
Manual or automatic chat invitations
Typing Status of Visitor/Operator during chat
Push Canned responses, Images or URLs
Add Notes to Visitors (very useful when chat session is transferred between operators)
ZaZaBrowser - Browse External web pages without leaving Operator's Panel
Customizable chat window
Operator Image in the Chat Window
Spell Check
Chat transfer and Messaging with another Operator
Your own graphic for online/offline buttons
All languages supported
Typed URLs are converted to links automatically
Visitors Previous Chat history is available to Operators
Live Help in Email signatures
Export Visitors Function
ZaZaCHAT is offered as both Hosted and Remotely Maintained Solution
Customer Support Outsourcing Available
Super easy in use.
10 Min integration

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Polar Help Desk Free
$0 - Polar

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.

Key advantages:
- Source code available for purchase
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing models

Key benefits:
- Fully functional web based help desk, commercially free for 1 named user
- Reports and clear user-friendly interface
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Increase support staff awareness of both customer expectations and IT service management objectives
- Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable.
- Customer service requests are fulfilled through Service Level Management processes
- Achieve consistent service levels
- Balance required service levels against the service cost
- Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes)
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Solve the spam problem by transferring communication from email to help desk

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VueChat Enterprise Server
$19 - VueCam

VueChat is a set of business solutions, techniques and technologies that allow people to communicate and build modern and efficient relations with customers and partners all over the world.

For home use, you may want to begin with VueChat Home which is the easiest way to start. With VueChat Home you may connect to every available VueChat Server registered in the VueChat Global Servers list and communicate with people all over the world live and make low cost telephone calls over the Internet.


For corporations and governments we supply VueChat Enterprise as a solution for web-based Customer Service with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat Enterprise allows customers and website visitors to contact directly with company representatives or government employees through a web browser. Customers and website visitors can reach representatives through Instant Messages, Live Video/Audio or text chat, E-Mail and by placing telephone calls over the Internet.

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ZaZaAlerter
$0 - ZaZa Software, Inc

ZaZaCHAT Live Help - Live Chat for Live Help and Live Support software offered to webmasters. It enables website operators to talk to their web site visitors Live via real time text chat. Top feutures are as follows: 1. Provide Live Help to your site visitors via Online Chat 2. Convert visitors to customers 3. Monitor your traffic in real time 4. Examine demographics of your visitors 5. Improve customer loyalty 6. Dramatically decrease your Customer Service expenses 7. ZaZaCHAT is web based, no installation required ZaZaCHAT is built by ZaZa Software using ASP.NET 2.0 and AJAX technology. Enjoy!


Here's the list of the most important features of ZaZaCHAT 2.0 Beta
Support web site visitors via Real time Text Chat
Proactive Chat Invitations
Monitor website traffic in real time
Department Management
Full SSL Support. Chat Sessions are encrypted with 256 bit SSL
ZaZaAlerter ZaZaCHAT Notification System
Extensive visitors information including Geographical Location
No Software download or installation
Multiple Support operators
Off-line email messages
Extensive reports (Chat Transcripts, Web Traffic, Conversion %, etc.)
Manual or automatic chat invitations
Typing Status of Visitor/Operator during chat
Push Canned responses, Images or URLs
Add Notes to Visitors (very useful when chat session is transferred between operators)
ZaZaBrowser - Browse External web pages without leaving Operator's Panel
Customizable chat window
Operator Image in the Chat Window
Spell Check
Chat transfer and Messaging with another Operator
Your own graphic for online/offline buttons
All languages supported
Typed URLs are converted to links automatically
Visitors Previous Chat history is available to Operators
Live Help in Email signatures
Export Visitors Function
ZaZaCHAT is offered as both Hosted and Remotely Maintained Solution
Customer Support Outsourcing Available
Super easy in use.
10 Min integration

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