Web Helpdesk and Blue Tang Web Systems Ltd Software for Windows

Jitbit HelpDesk
$299 - JitBit Software

Jitbit Help-Desk - customer support and knowledge-base software. Jitbit HelpDesk is a web based IT help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration.

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DNA Helpdesk
$1600 - NetSupport Ltd

Reduce the TCO (Total Cost of Ownership) by decreasing the number of vendors you are managing, improving help desk support, enforcing configuration standards and effectively migrating to new technologies.
Track and manage licenses using the inventory and application metering functionality. Identify illegal and unused software, providing the necessary knowledge to purchase the optimum number of licenses for your enterprise.
Ensure compliance with corporate configuration standards using the software metering capability to identify and maintain standard desktop configurations and those that fall out of compliance even during server downtimes.
Plan and budget for migrations, ensuring that any desktop changes needed to support an upgrade are effected. DNA allows you to procure the components in advance, plan the work and ensure the installation team is fully prepared at the point of upgrade.
Effective Security Management for identification of missing computer assets such as CD-ROMs, memory, hard drives and even entire computer systems.
Reduce the need for costly physical inventories by removing the need to visit each desktop.
Assisting with Disaster Recovery by transferring the IT information collected by DNA to your contingency plans, identifying where critical users and revenue related PCs are located.
Virus prevention and remedial activities are essential for any enterprise. As DNA Helpdesk works independently of your e-mail server, periodic updates can be distributed to your users even during a virus crisis

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Zeta Helpdesk
$0 - zeta Software GmbH

The organization software ?Zeta Helpdesk? for Windows and Web offers an optimal environment with its modular software architecture for the adaptation, documentation, monitoring and payoff of external or internal support inquiries (tickets).

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Remote Helpdesk
$395 - GID Software

Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A small footprint exe only needs to be run on client computer. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, compression, 256 key AES encryption (Rijndael) of all traffic, file transfer, audio chat, remote reboot, macro functions, display remote system information, send messages to remote user, clipboard transfer, definable hotkeys, definable IP port, full screen mode, reverse connection, optional input to allow users to specify help needs, mouse wheel support for MS mouse or equivalent, configure remote display using bitmaps allowing multilanguage support, lookup for names and IP addresses, logs connection ip date and time, control/view mode, thin installation server is only 250KB, remote helpdesk server does not replace any files or modify registry settings, single executable for reliability.

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Bitrix Site Manager
$199 - Bitrix, Inc.

Bitrix Site Manager ? a comprehensive content management suite for maintaining web sites.

This is a web content management system that provides stable functionality and security, and promotes cost-effective growth of your Internet project. It also allows you to minimize expenses on site maintenance due to its user-friendly structure and outstanding content management features. One product license includes possibility to manage 2 sites on ONE product installation.

Bitrix Site Manager includes 21 modules which empower web architechts and administrators to manage content and structure in the most flexible manner. Forums, advertising, mailing lists, exhaustive access permission framework, statistics and analytics of the site traffic and advertising campaign performance, blogs, training courses and more - you will enjoy all of them.

Bitrix Site Manager key features include:

*Full-featured content management system
*Advanced e-Commerce facilities
*Effective tools for building online communities
*Flexible workflow system
*Web analytics and advertising tools
*Helpdesk system

Bitrix Site Manager advantages:

*System security, safety and reliability
*Full source code
*Multiple site capability
*Reusable components
*SiteUpdate technology
*Well documented application programming interface
*Simple design template integration

Bitrix Site Manager supports multisite functionality; using one product copy it is permitted to create 2 Web sites; it is possuble to purchase additional site licenses. The customer is able to choose between 5 product editions scaled according to the enterprise needs.

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HelpBox
$695 - Layton Technology Inc

HelpBox is a 100% webbased helpdesk solution that assists in managing all incoming service requests and support calls. HelpBox helps assign these requests and calls to different resources according to priority, problem type and technical skills. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is Web-based, it can be accessed anywhere anytime. HelpBox is fully configurable and customisable that uses "drag n drop" technology for easy design.

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